Castlery is looking for a passionate and organized 3PL Logistics Coordinator to join our Operations team in Winston-Salem, NC. This individual will be pivotal in ensuring the seamless execution of order fulfillment processes and delivering outstanding customer service experiences. The role demands proactive engagement with both internal and external stakeholders to ensure punctual delivery schedules and the resolution of any logistical complications.

What you'll be doing

• Oversee and manage transit and delivery operations, ensuring exceptions are addressed promptly.
• Conduct comprehensive Delivery Reviews with carriers, fostering collaborative problem-solving to mitigate issues.
• Uphold stringent Key Performance Indicators (KPIs) for timely pick-up and delivery schedules.
• Efficiently troubleshoot and rectify carrier-related concerns, including but not limited to pre-delivery, post-delivery, and in-transit challenges.
• Analyze logistic trends, identifying and executing improvement strategies to enhance efficiency.
• Develop and maintain detailed carrier scorecards to track and evaluate service performance.
• Generate and present monthly reports on carrier performance to internal stakeholders.
• Verify order billing accuracy and address discrepancies.
• Maintain stringent Service Level Agreements (SLAs) for all communications with carriers.
• Collaborate closely with internal departments to prioritize customer satisfaction.
• Perform ad-hoc analytics and reporting to support decision-making processes.
• Establish and maintain strong professional relationships with carriers, ensuring effective communication and collaboration.

What you'll need

• Minimum 2-3 years of experience in transportation logistics or a related field; equivalent educational background will be considered.
• Previous exposure to an e-commerce environment is highly advantageous.
• Bachelor's degree or some college education preferred.
• Strong analytical and ad-hoc reporting skills are mandatory.
• Exceptional communication abilities, with proficiency in written and verbal English.
• Demonstrated ability to make sound decisions and apply logical reasoning.
• Advanced skills in Microsoft Office Suite, especially Excel.
• A keen eye for detail with the capacity to identify and rectify errors.
• Capable of discerning carrier requirements and setting clear expectations.
• Adept at prioritizing tasks and managing daily responsibilities efficiently.
• Independent, self-motivated, and equipped with robust problem-solving skills.
• Eagerness to learn, contribute to team efforts, and embrace new challenges.
• Resilience in high-pressure situations with a track record of sound decision-making.
• Must thrive in a dynamic, fast-paced setting and consistently meet tight deadlines.

Other Details

• Work Schedule: 8:00 AM - 5:00 PM, EST, Monday to Friday.
• Work Environment: Work from Office at our downtown Winston-Salem office.
• Dress Code: Business casual attire.

What we promise

Our first promise - the ride of a lifetime

You'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth. You'll have a front-row seat in witnessing the growth of our customer-base and organization at a global-level.

Our second promise – a place to thrive

We're building a company that has people as one of the company's core pillars for success. It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We're committed to our employees' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.